At ToneOwl (www.toneowl.com), we stand behind the quality and utility of our contextual messaging copilot and browser extension. We want every customer to feel confident in their purchase. This policy explains your rights regarding refunds, cancellations, and renewals.
14-Day Money-Back Guarantee
We offer a no-questions-asked 14-day money-back guarantee on all new subscription plans. If you purchase a ToneOwl subscription and decide within 14 days of your initial purchase that ToneOwl is not right for you, contact us and we will issue a full refund of your subscription fee.
Refund Eligibility
Refunds are granted under the following standard circumstances:
- Initial 14-Day Window: Any first-time subscription purchase requested within 14 calendar days of transaction.
- Technical Incompatibility: In the rare event that ToneOwl encounters persistent technical errors or platform incompatibilities that our technical team cannot resolve within 48 hours.
- Accidental Duplicate Charges: If you were accidentally billed multiple times for the same billing period due to network timeout or duplicate checkout submissions, all duplicate charges will be immediately refunded.
- Unused Renewal Consideration: If your monthly or annual subscription renewed automatically and you did not use any generated replies during the renewal period, you may request a refund within 48 hours of the renewal date.
How to Request a Refund
Requesting a refund is simple and fast. You do not need to fill out complex dispute forms:
- Send an email to support@toneowl.com (or use our Contact Page).
- Use the subject line:
Refund Request — [Your Order / Account Email]. - Include your order number, invoice ID, or the email address used during checkout.
Our customer support team reviews and processes refund requests within 24 business hours. Once approved, the refund is credited back to your original payment method (Visa, Mastercard, Amex, Apple Pay, Google Pay, or PayPal) within 3 to 5 business days, depending on your card issuer or banking institution.
Subscription Cancellation
You can cancel your subscription at any time with zero penalty. There are no cancellation fees, lock-in contracts, or commitments:
- You can cancel directly from your customer billing portal link provided in your receipt email, or simply by emailing support@toneowl.com with your cancellation request.
- When you cancel, your subscription will remain active and you will retain full access to all paid features until the end of your current paid billing period.
- No further recurring charges will occur after cancellation.
Merchant of Record & Global Tax
Our orders are processed by our authorized Merchant of Record (such as Lemon Squeezy or Paddle), who acts as the merchant of record for order processing, billing, sales tax, VAT, and international compliance. All customer payments adhere to international card network compliance (PCI-DSS Level 1) and global consumer protection standards.
Contact Our Support Team
If you have any questions about billing, need assistance with your subscription, or want to discuss a refund, our dedicated team is here to assist:
📧 Direct Support Email: support@toneowl.com
⏱️ Typical Response Time: Within 12–24 business hours
🌐 Support Portal: toneowl.com/contact